Unfortunately, Carmen's Cafe fell completely flat on all the above issues. It started well enough, we sat and were seen immediately for food and drink orders (although, oddly, by different waitresses). The decor and floor were also nice, though my chair was set at the corner of the fireplace, forcing me to sit at a slight angle to the table. Just enough to be annoyed but not enough to say anything or move once we had sat.
The wait for our food was a good half hour for eggs. EGGS! It was probably worse for R because it was her first meal that day (I take early classes on weekends), but regardless it's kind of long for breakfast in a dining room that's only half full. Service fell down a bit here, as we finally had to ask what was going on with our food at the half hour mark (nobody had let us know the kitchen was backed up or checked on us in that time, though our water glasses were kept full which I appreciate). Fortunately, at that point it was in the window anyway.